|
Labor Categories |
The following is a
list of the VETS Labor Categories. Click the link for
a more detailed description of the Category.
Applications Systems Analyst/Programmer
Business Process Consultant
Business Subject Matter Specialist
Business Systems Analyst
Electronic Data Interchange (EDI) Specialist
Engineering Subject Matter Specialist
Geographic Information Systems Analyst/Programmer
Voice Communications Technician
Web
Software Developer
Applications Programmer |
Top |
•
Devises or modifies procedures to solve complex problems
considering computer equipment capacity and limitations,
operating time, and form of desired results.
•
Designs, codes, tests, debugs, and documents.
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Applications Systems Analyst/Programmer |
Top |
•
Formulates/defines system scope and objectives.
•
Devises or modifies procedures to solve complex problems
considering computer equipment capacity and limitations,
operating time, and form of desired results.
•
Prepares detailed specifications from which programs will be
written and designs, codes, tests, debugs, and documents
those programs.
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Business Process Consultant |
Top |
•
Analyzes process and re-engineering, with an understanding
of technical problems and solutions as they relate to the
current and future business environment.
•
Creates process change by integrating new processes with
existing ones and communicating these changes to impacted
Business Systems teams.
•
Recommends and facilitates quality improvement efforts.
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Business Subject Matter Specialist |
Top |
•
Provides technical knowledge and analysis of highly
specialized applications and operational environments,
high-level functional systems analysis, design, integration,
documentation and implementation advice on exceptionally
complex problems that need extensive knowledge of the
subject matter for effective implementation.
•
Participates as needed in all phases of software development
with emphasis on the
planning, analysis, testing, integration, documentation, and
presentation phases.
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Business Systems Analyst
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Top |
•
Reviews, analyzes, and evaluates business systems and user
needs. Formulates systems to parallel overall business
strategies.
•
Writes detailed description of user needs, program
functions, and steps required to develop or modify computer
programs.
•
Provides consultation on complex projects and is considered
to be the top-level contributor/specialist.
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Chief Information Security Officer |
Top |
•
Ensures that all information systems are functional and
secure. |
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Client/Server Database Manager |
Top |
•
Projects long-range requirements for client/server database
administration in conjunction with other managers in the
information systems function as well as business function
managers.
•
Prepares activity and progress reports regarding the
client/server database management section.
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Client/Server Network Architect |
Top |
•
Develops strategy of client/server system and the design
infrastructure necessary to support that strategy.
•
Advises on selection of technological purchases with regards
to processing, data storage, data access, and applications
development. Sets standards for the client/server relational
database structure for the organization (SQL, ORACLE,
SYBASE, etc.).
•
Advises of feasibility of potential future projects to
management.
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Communications Analyst
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Top |
•
Assists in the planning, design, and implementation of
communications networks.
•
Conducts feasibility studies for large projects, develops
requests for proposal, evaluates vendor products, and makes
recommendations on selection.
•
Provides guidance and training to less experienced analysts.
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Communications Facility Engineer |
Top |
•
Provides technical direction and engineering knowledge for
communications systems infrastructure activities, including
planning, designing, and implementing communications
infrastructure requirements for buildings and systems.
•
Ensures that adequate and appropriate planning is provided
to direct building architects and planners in building
communications spaces and media pathways meet industry
standards.
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Communications Installer |
Top |
•
Assists in the planning, design, and implementation of
communications networks.
Responsible for providing assistance and technical support
for network design activities.
•
Assists in the review/assessment of user needs. Performs
feasibility studies for small projects.
•
Assists in the evaluation and selection of equipment.
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Communications Transmission Engineer |
Top |
•
Provides technical direction and engineering knowledge for
communications activities including planning, designing,
installing and maintaining large communications networks.
•
Develops, operates, and maintains voice, wireless, video,
and data communications systems.
•
Provides complex engineering or analytical tasks and
activities associated with one or more technical areas
within the communications function.
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Consultant |
Top |
•
Works with end user groups to evaluate and solve technical
problems.
•
Evaluates existing systems and/or user needs to analyze,
design, recommend, and implement system changes.
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Curriculum Developer |
Top |
•
Provides program support to include the testing and
installation of computers, peripherals, and/or other
hardware, including the installation of enhancements and
upgraded versions.
•
Provides program support to include the installation, and
documentation of client developed and/or commercially
available software, including the installation of
enhancements and upgraded versions.
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Data Architect |
Top |
•
Designs and builds relational databases.
•
Develops strategies for data acquisitions, archive recovery,
and implementation of a database.
•
Works in a data warehouse environment, which includes data
design, database architecture, metadata and repository
creation.
•
Translates business needs into long-term architecture
solutions.
•
Defines, designs, and builds dimensional databases.
•
Develops data warehousing blueprints, evaluating hardware
and software platforms, and integrating systems.
•
Evaluates reusability of current data for additional
analyses.
•
Reviews object and data models and the metadata repository
to structure the data for better management and quicker
access.
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Data Communication Manager |
Top |
•
Ensures that adequate and appropriate planning is provided
for remote hardware and communications facilities to develop
and implement methodologies for analysis, installation and
support of distributed processing client/server systems. |
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Data Security Analyst
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Top |
•
Maintains systems to protect data from unauthorized users.
•
Identifies, reports, and resolves security violations.
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Data Warehousing Administrator |
Top |
•
Coordinates the data administration technical function for
both data warehouse development and maintenance.
•
Facilitates change control, problem management, and
communication among data architects, programmers, analysts,
and engineers.
•
Establishes and enforces processes to ensure a consistent,
well managed, and well integrated data warehouse
infrastructure.
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Data Warehousing Analyst |
Top |
•
Designs, implements and supports data warehousing.
Implements business rules via stored procedures, middleware,
or other technologies.
•
Defines user interfaces and functional specifications.
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Data Warehousing Programmer |
Top |
•
Provides product support and maintenance of the data
warehouse.
•
Performs data warehouse design and construction.
•
Prepares/implements data verification and testing methods
for the data warehouse.
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Data/Configuration Management Specialist |
Top |
•
Provides configuration management planning.
•
Describes provisions for configuration identification,
change control, configuration status accounting, and
configuration audits.
•
Regulates the change process so that only approved and
validated changes are incorporated into product documents
and related software.
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Database Analyst/Programmer |
Top |
•
Designs, implements, and maintains complex databases with
respect to JCL, access methods, access time, device
allocation, validation checks, organization, protection and
security, documentation, and statistical methods.
•
Includes maintenance of database dictionaries, overall
monitoring of standards and procedures, and integration of
systems through database design.
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Database Manager/Administrator |
Top |
•
Provides all activities related to the administration of
computerized databases.
•
Projects long-range requirements for database administration
and design in conjunction with other managers in the
information systems function.
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Disaster Recovery Administrator |
Top |
•
Designs and administers programs to include policies,
standards, guidelines, training programs, and a viable
quality assurance process for disaster recovery.
•
Oversees and reviews the testing and implementation of
software, data systems, and data networks to ensure that the
integrity and security of all electronic data and data
systems are adequately protected.
•
Facilitates the preparation of an organization-wide business
resumption plan.
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Disaster Recovery Analyst |
Top |
•
Assists in the coordination and establishment of disaster
recovery programs and business resumption planning across
mainframe and client server platforms.
•
Coordinates and monitors simulation testing across all
platforms.
•
Designs and administers programs to include policies,
standards, guidelines, training programs, and a viable
quality assurance process for disaster recovery.
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E-Business Manager |
Top |
• Sets
direction and guides action plans and priorities of
electronic commerce, marketing and communications.
•
Develops and facilitates organizational models and structure
changes needed to meet the evolving electronic business
strategies.
•
Establishes and implements enterprise-wide business systems.
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Electronic Data Interchange (EDI)
Specialist |
Top |
•
Analyzes, designs, and develops specifications for
enhancements and extensions with EDI application interfaces
and maps.
•
Coordinates EDI testing and trading partner implementation
initiatives.
•
Provides support for EDI database analysis, design, and
operations. Establishes and maintains communications within
organization and with partners.
•
Conducts and manages product evaluations. Provides product
installation, configuration, and training.
•
Performs systems maintenance to update records,
specifications, and operating procedures of partner systems.
•
Maintains EDI account transaction activities.
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Electronic Mail Coordinator |
Top |
•
Monitors servers, replication, and mail routing. Creates
user accounts and maintains security levels on databases.
•
Provides first-level telephone support and troubleshoots.
Monitors existing messaging infrastructure and server usage,
ensuring proper working order.
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Engineering Subject Matter Specialist |
Top |
•
Provides technical knowledge and analysis of highly
specialized applications and operational environment,
high-level functional systems analysis, design, integration,
documentation, and implementation advice on exceptionally
complex problems that necessitate high-level knowledge of
the subject matter for effective implementation.
•
Participates as needed in all phases of software development
with emphasis on the planning, analysis, modeling,
simulation, testing, integration, documentation and
presentation phases.
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ERP Analyst |
Top |
•
Assists with the development and maintenance of the
Enterprise Resource Planning (ERP) program. Customizes and
configures workflow to allow the integration of
client/server applications.
•
Tests ERP layout to ensure the system is meeting corporate
needs.
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ERP Business/Architectural Specialist |
Top |
•
Adapts functional business requirements and processes to
technical solutions based upon comprehensive enterprise
application solution sets.
•
Enterprise resource planning and management processes,
including but not limited to: knowledge management,
investment analysis, data warehousing, e-commerce, return on
investment analysis, human resource analysis, material
management and logistics, supply chain management,
procurement, ordering, manufacturing, decision support, and
information dissemination.
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Geographic Information Systems Analyst/Programmer |
Top |
•
Provides complex application programming and development
support on networks and/or PC's.
•
Codes, designs new and/or modifying programs; modify scripts
as required; control system testing: debugs, reviews and
approves output; prepares user, operation and program
documentation based upon established policies.
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Geographic Information Systems Manager |
Top |
• Creates
and designs interactive web pages using such
software as, but not limited to: ArcIMS for various
interactive mapping themes, Arcview(ESRI),
ArcIMS(ESRI), AutoCAD 2000NT, Dreamweaver HTML
editor, Adobe Photoshop, Adobe Acrobat & PDFWriter,
and numerous other programs running on a clients
Intra/Extranet servers. |
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Graphics Specialist
|
Top |
•
Produces graphic art and visual materials for promotions,
advertisements, films, packaging, and informative and
instructional material through a variety of media outlets
such as websites and CD-ROMs.
•
Generates and manipulates graphic images, animations, sound,
text and video into consolidated and seamless multimedia
programs.
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Groupware Specialist
|
Top |
•
Provides the implementation, maintenance, and support of
company messaging system.
•
Provides technical support on local groupware replication
and client dial-up access issues.
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Hardware Engineer |
Top |
•
Provides functional and empirical analysis related to the
design, development, and implementation of hardware for
products including, but not limited to, the circuit design
of components, development of structure specifications of a
personal computer, and the design of a computer display
unit.
•
Plans and conducts assignments, generally involving the
larger and more important projects or more than one project.
•
Evaluates progress and results and recommends major changes
in procedures.
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Help Desk Coordinator |
Top |
•
Provides ensuring the timely process through which problems
are controlled.
•
Includes problem recognition, research, isolation,
resolution, and follow-up steps.
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Help Desk Specialist |
Top |
•
Provides support to end users on a variety of issues.
•
Identifies, researches, and resolves technical problems.
•
Responds to telephone calls, email and personnel requests
for technical support.
•
Documents, tracks, and monitors the problem to ensure a
timely resolution.
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Help Desk Support Service Specialist
|
Top |
•
Provides second-tier support to end users for either PC,
server, or mainframe applications and hardware.
•
Interact with network services, software systems
engineering, and/or applications development to restore
service and/or identify and correct core problem.
•
Simulates or recreates user problems to resolve operating
difficulties.
•
Recommends systems modifications to reduce user problems.
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Information Assurance Development Engineer |
Top |
•
Analyzes and defines security requirement for computer
systems which may include mainframes, workstations, and
personal computers.
•
Designs, develops, engineers, and implements solutions that
meet security requirements.
•
Provides integration and implementation of the computer
system security solution.
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Information Assurance Engineer |
Top |
•
Establishes and satisfies complex system-wide information
security requirements based upon the analysis of user,
policy, regulatory, and resource demands.
•
Supports customers at the highest levels in the development
and implementation of doctrine and policies.
•
Applies know-how to government and commercial common user
systems, as well as to dedicated special purpose systems
requiring specialized security features and procedures.
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Information Assurance Network Specialist |
Top |
•
Analyzes general information assurance-related technical
problems and provides basic engineering and technical
support in solving these problems.
•
Designs, develops, engineers, and implements solutions that
meet network security requirements.
•
Performs vulnerability/risk analyses of computer systems and
applications during all phases of the system development
life cycle.
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Information Assurance Systems/Network Specialist |
Top |
•
Installs, configures and maintains organization's operating
systems. Analyzes and resolves problems associated with
server hardware, NT, applications software.
•
Detects, diagnoses, and reports NT related problems on both
NT server and NT desktop systems.
•
Performs a wide variety of tasks in software/hardware
maintenance and operational support of NT Server systems.
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Information Center Specialist |
Top |
•
Advises and assists users in problem-solving activities
using information center tools.
•
Evaluates new and existing hardware and software products.
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Information Security Business Analyst |
Top |
•
Determines enterprise information security standards.
•
Develops and implements information security standards and
procedures. Ensures that all information systems are
functional and secure.
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Information Systems Administration and Planning Manager |
Top |
•
Coordinates the preparation, review and consolidation of
client information systems, budgets, acquisitions and
business plans.
•
Ensures adherence to budgets and business plans through
periodic review of financial reports and capital
appropriation requests.
•
Provides assistance for proposing, implementing and
enforcing policies, standards and methodologies.
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Information Systems Training Specialist |
Top |
•
Designs and conducts company training programs.
•
Monitors and reports the effectiveness of training on
employees during the orientation period and for career
development.
•
Participates in initial plan design and existing plan
enhancements.
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Instructional Technologist |
Top |
•
Assesses, designs and conceptualizes training scenarios,
approaches, objectives, plans, tools, aids, curriculums, and
other state of the art technologies related to training and
behavioral studies.
•
Identifies the best approach training requirements to
include, but not limited to hardware, software, simulations,
course assessment and refreshment, assessment centers, oral
examinations, interviews, computer assisted and adaptive
testing, behavior-based assessment and performance, and team
and unit assessment and measurement.
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IT Subject Matter Specialist |
Top |
•
Provides extremely high-level subject matter proficiency for
work described in the task.
•
Provides advanced technical knowledge and analysis of highly
specialized applications and operational environment,
high-level functional systems analysis, design, integration,
documentation, training, and implementation advice on
complex problems that require doctorate level knowledge of
the subject matter for effective implementation.
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LAN Support Technician |
Top |
•
Monitors and responds to complex technical control facility
hardware and software problems utilizing a variety of
hardware and software testing tools and techniques.
•
Provide LAN server support.
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LAN/WAN Administrator |
Top |
•
Monitors LAN, WAN, and servers. Provides batch monitoring,
tape back-up, and restoration.
•
Administers mail system and implements new database
architecture. Monitors and conducts performance evaluation
of networks.
•
Supports, installs, maintains, and troubleshoots all local
area and wide area networking devices and related software
for branch offices and internal and
external networks. |
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LAN/WAN Integrator |
Top |
•
Provides the overall integration of the enterprise-wide
network including the planning, design, installation,
maintenance, management, and coordination of the corporate
LAN/WAN (may include local, metropolitan, and wide area
networks).
•
Works with Voice and/or Data Communications Analysts.
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LAN/WAN/MAN Administrator |
Top |
•
Monitors LAN, WAN, MAN, and servers.
•
Provides batch monitoring, tape back-up, and restoration.
•
Supports, installs, maintains, and troubleshoots all local
area and wide area networking devices and related software
for branch offices and internal and external networks.
|
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Modeling and Simulation Specialist |
Top |
•
Specialist in modeling and simulation functions or
operations such as, but not limited to exercises, plans,
coordination, demonstrations, and instruction in the fields
such as, but not limited to health, environmental,
transportation, law enforcement, and security for military,
and civil agencies.
•
Supports live, constructive, or virtual training.
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Network Control Technician |
Top |
•
Tests and analyzes all elements of complex network
facilities (including power, software, communications
devices, lines, modems, and terminals).
•
Monitors and controls the performance and status of the
network resources.
•
Utilizes software and hardware tools and identifies and
diagnoses complex problems and factors affecting network
performance.
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Network Engineer
|
Top |
•
Manages the purchase, installation, and support of network
communications, including LAN/WAN systems.
•
Evaluates current systems.
•
Plans large-scale systems projects through vendor comparison
and cost studies.
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Network Planning Analyst |
Top |
•
Plans and evaluates complex existing network systems and
makes recommendations for resources required to maintain
and/or expand service levels.
•
Provides highly skilled technical assistance in network
planning, engineering, and architecture.
•
Develops technical standards and interface applications,
identifies and evaluates new products, and provides
resolution for network problems.
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Network Systems Administrator |
Top |
•
Provides system administration of Network, Web, and/or
communication systems, including Local Area Network (LAN)
and Wide Area Network (WAN) systems, involving network
security.
•
Prepares technical implementation plans that provide
integrated solutions including actions, milestones,
timelines and critical paths required for complete
solutions.
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Network Systems Manager |
Top |
•
Supervises all personnel engaged in the operation and
support of network facilities, including all communications
equipment in large scale or multi-shift operations.
•
Supervises complex operations that involve two or more
additional functions such as, but not limited to, network
operations, systems security, systems software support, and
production support activities.
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Network/Hardware Support Technician |
Top |
•
Monitors and responds to hardware, software, and network
problems.
•
Provides the routine testing and analysis of all elements of
the network facilities (including power, software,
communications machinery, lines, modems, and terminals).
•
Monitors and controls the performance and status of the
network resources.
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Operations Manager - Data Communications |
Top |
•
Manages all aspects of the daily operation for data
network(s) in either a stand-alone data network environment
in a voice and data separated network environment.
•
Develops project plans for the implementation of new
telecommunications technology and systems. • Directs
technical analysis of complex software, hardware, and
transmission systems.
•
Coordinates with vendors involved in providing communication
activities.
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Operations Manager - Voice Communications |
Top |
•
Manages all aspects of the daily operation for voice
network(s) in either a stand-alone voice network OR in a
voice and data separated network environment.
•
Develops project plans for the implementation of new
telecommunications technology and systems.
•
Directs technical analysis of complex software, hardware,
and transmission systems.
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Operations Systems Manager |
Top |
•
Provides assistance and oversight for all information
systems operations activities, including computer and
telecommunications/communications operations, data entry,
data control, operations support, operating systems
programming, system security policy procedures, and/or web
strategy and operations.
•
Provides input to policy level discussions regarding
standards and budget constraints.
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Operations/Network LAN Administrator |
Top |
•
Supports, monitors, tests, and troubleshoots hardware and
software problems pertaining to LAN.
•
Recommends and schedules repairs.
•
Provides end users support for all LAN- based applications.
•
Installs and configures workstations.
|
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Operations/Technical Support Analyst |
Top |
•
Provides technical guidance for directing and monitoring
information systems operations.
•
Implements machine modifications to increase the capacity of
the system.
•
Directs compilation of records and reports concerning
production, machine malfunctioning and maintenance.
|
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Operations/Technical Support Manager |
Top |
•
Provides technical guidance for planning, directing, and
monitoring information systems operations.
•
Plans and recommends machine modifications or additional
equipment to increase the capacity of the system.
•
Prepares operational cost estimates for current and proposed
projects. Evaluates
vendor
proposals for purchases of hardware.
•
Directs compilation of records and reports concerning
production, machine malfunctioning, and maintenance.
•
Consults on organizational, procedural, and work-flow plans,
methods, and procedures analysis.
•
Analyzes the results of workflow plans, monitors the
operating system(s) and recommends changes to improve
processing and utilization.
|
|
Project Engineer |
Top |
•
Manages long-term IT engineering projects.
•
Performs engineering design evaluations and works to
complete projects within budget and scheduling restraints.
•
Develops, implements, and monitors information systems
policies and controls to ensure data accuracy, security, and
regulatory compliance.
•
Reviews reports of computer and peripheral equipment
production, malfunction, and maintenance to determine and
address problems.
|
|
Project Manager |
Top |
•
Leads team on large projects or significant segment of large
complex projects. • Analyzes new and complex project related
problems and creates innovative solutions involving finance,
scheduling, technology, methodology, tools, and solution
components. |
|
Publications Analyst |
Top |
•
Administers publication policies and procedures that cover
two or more functional areas in the publication job family. |
|
Quality Assurance Specialist |
Top |
•
Provides development of project Software Quality Assurance
Plan and the implementation of procedures that conforms to
the requirements of the contract.
•
Provides an independent assessment of how the project's
software development process is being implemented relative
to the defined process and recommends methods to optimize
the organization's process.
|
|
Scientific Subject Matter Specialist |
Top |
•
Provides technical knowledge and analysis of highly
specialized applications and operational environment,
high-level functional systems analysis, design, integration,
documentation and implementation advice on exceptionally
complex problems that require graduate level knowledge of
the subject matter for effective implementation.
•
Applies principles, methods and knowledge of the functional
area of capability to specific task order requirements,
advanced mathematical principles and methods to
exceptionally difficult and narrowly defined technical
problems in engineering and other scientific applications to
arrive at automated solutions.
|
|
Security Coordinator |
Top |
•
Coordinates, develops, and evaluates security programs for
an organization. |
|
Site Manager |
Top |
•
Provides applications systems analysis and programming
activities for a Government site, facility or multiple
locations.
•
Prepares long and short-range plans for application
selection, systems development, systems maintenance, and
production activities and for necessary support resources.
|
|
Software Architect |
Top |
•
Designs and develops new software products or major
enhancements to existing software.
•
Addresses problems of systems integration, compatibility,
and multiple platforms. Responsible for project completion.
•
Performs feasibility analysis on potential future projects
to management.
|
|
Software Developer |
Top |
•
Resolves problems with software and responds to suggestions
for improvements and enhancements. Acts as team leader on
projects.
•
Participates in development of software user manuals.
•
Instructs, assigns, directs, and checks the work of other
software developers on development team.
|
|
Software Systems Engineer |
Top |
•
Formulates/defines specifications for complex operating
software programming applications or modifies/maintains
complex existing applications using engineering releases and
utilities from the manufacturer.
•
Designs, codes, tests, debugs, and documents those programs.
•
Provides overall operating system, such as sophisticated
file maintenance routines, large telecommunications
networks, computer accounting, and advanced
mathematical/scientific software packages.
•
Assists all phases of software systems programming
applications.
•
Evaluates new and existing software products.
|
|
Strategic Planner |
Top |
•
Provides strategic planning of large projects or a
significant segment of a strategic planning portion of a
large complex project.
•
Provides the overall approach to clarify mission statements
so they can be used as springboards in envisioning their
desired future.
•
Assists in developing mission and vision statements,
subsequent goal delineation, provides guidance for building
operational plans and specifying measurable outcomes to
include capital outlay planning efforts in a consolidated
strategic planning process and prioritizes those
initiatives.
|
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Systems Administrator |
Top |
•
Installs new software releases, system upgrades, evaluates
and installs patches and resolves software related problems.
•
Performs system backups and recovery. Maintains data files
and monitors system configuration to ensure data integrity.
|
|
Systems Analysis and Programming Director |
Top |
•
Develops software within an organization.
•
Directs the software engineering function in developing,
releasing, and maintaining software applications/operating
systems according to business needs.
|
|
Systems Engineer |
Top |
•
Performs a variety of systems engineering tasks and
activities that are broad in nature and are concerned with
major systems design, integration, and implementation,
including personnel, hardware, software, budgetary, and
support facilities and/or equipment.
•
Provides quality assurance review and the evaluation of new
and existing
software products.
|
|
Systems Management Technologist |
Top |
•
Analyzes, develops, operates, and maintains software
libraries and catalogs.
•
Provides support and direction for user groups in the use of
the software/hardware
systems and programs to support an integrated system. |
|
Technical Editor |
Top |
•
Reviews content of technical documentation.
•
Ensures that documents follow the style laid out in the
company's style guide.
|
|
Technical Subject Matter Specialist |
Top |
•
Applies subject matter knowledge to high-level analysis,
collection, assessment, design, development, modeling,
simulation, integration, installation, documentation, and
implementation.
•
Resolves problems, which necessitates an intimate knowledge
of the related technical subject matter.
|
|
Technical Writer |
Top |
•
Writes a variety of technical articles, reports, brochures,
and/or manuals for documentation for a wide range of uses.
•
Coordinates the display of graphics and the production of
the document.
|
|
Telecommunications Analyst/Technician |
Top |
•
Provides maintenance of the switching equipment.
•
Performs more complex activities for routine maintenance on
switch.
•
Reads and interprets circuit diagrams and electrical
schematics.
|
|
Telecommunications Engineer/Analyst |
Top |
•
Supports complex engineering and/or analytical tasks and
activities associated with one or more technical areas
within the telecom function such as, but not limited to,
network design, engineering, implementation, or
operations/user support. |
|
Telecommunications Manager - Multiple Incumbents |
Top |
•
Addresses the needs of individual customer groups (e.g.,
company divisions or business lines) or may reflect total
management responsibilities (including planning,
engineering, implementation, and operations) for either
voice or data
communications in a separated network environment. •
Manages/coordinates day-to-day planning, design, operations,
maintenance, and resource allocation including client server
support and strategic and tactical planning
•
Coordinates with customers, vendors, and corporate
management.
•
Interfaces with Senior/Executive Management to coordinate
telecommunication plans with overall business plan.
|
|
Telecommunications Network Help Desk |
Top |
•
Responds to user complaints to research complex problems
associated with the organization's telecommunications
networks (voice and/or data).
•
Diagnoses problem source through discussions with users.
Coordinates with internal company support and operations
groups and/or with vendors to resolve problems.
•
Follows up with users to ensure problem has been resolved.
Develops supporting
documentation of all activities. |
|
Telecommunications Programmer/Systems Analyst
|
Top |
•
Develops telecommunications software solutions to address
user needs.
•
Interfaces with users to define needs.
•
Designs, develops, and tests complex communications software
interface programs.
|
|
Telecommunications Technician |
Top |
•
Installs, troubleshoots, repairs and maintains
telecommunications equipment.
•
Provides reports, completes requests for new service,
determines methodology for installing telephone service,
determines appropriateness of moderate equipment changes or
modifications, call switches, test trunks, test links and
installs
communication circuits.
|
|
Telecommunications/Communications Integration Engineer |
Top |
•
Provides technical direction and analysis for
telecommunication activities, including planning, designing,
integrating, installing and maintaining large-scale
telecommunications/ communications networks and services
with computer systems.
•
Applies telecommunications/communications engineering
principles and theory to propose design and configuration
alternatives.
•
Analyzes network performance, usage and traffic flows,
accesses and interfaces, transmission techniques, and
protocols to interface with computer systems.
|
|
Test Engineer |
Top |
•
Subject matter specialist providing testing know-how in for
the support of user requirements of complex to highly
complex software/hardware applications.
•
Directs and/or participates in all phases of risk management
assessments and software/hardware development with emphasis
on analysis of user requirements, test design and test tools
selection.
|
|
Voice Communications Manager |
Top |
•
Ensures that adequate and appropriate planning is provided
for remote hardware and communications facilities to develop
and implement methodologies for analysis, installation and
support of voice communications systems. |
|
Voice Communications Technician |
Top |
•
Monitors and responds to complex technical control facility
hardware and software problems. Interfaces with vendor
support service groups to ensure proper escalation during
outages or periods of degraded system performance.
•
Maintains PBX/systems and associated hardware.
|
|
Web Content Analyst
|
Top |
•
Provides for development and content that will motivate and
entertain users so that they regularly access the website
and utilize it as a major source for information and
decision-making.
•
Provides managing/performing website editorial activities
including gathering and researching information that
enhances the value of the site.
|
|
Web Designer |
Top |
•
Designs and builds web pages using a variety of graphics
software applications, techniques, and tools.
•
Designs and develops user interface features, site
animation, and special-effects elements. Contributes to the
design group's efforts to enhance the look and feel of the
organization's online offerings.
•
Designs the website to support the organization's strategies
and goals relative to external communications.
|
|
Web Security Analyst |
Top |
•
Performs all procedures necessary to ensure the safety of
the organization's website and transactions across the
Internet/intranet.
•
Applies Internet firewall technologies to maintain security.
•
Ensures that the user community understands and adheres to
necessary procedures to
maintain security.
• Updates and deletes users, monitors and
performs follow-up on compliance violations, and develops
security policies, practices, and guidelines.
|
|
Web Software Developer
|
Top |
•
Designs, develops, troubleshoots, debugs, and implements
software code (such as HTML, CGI, and JavaScript) for a
component of the website.
•
Works with graphic designers and other members of a project
team to develop the site concept, interface design, and
architecture of the website.
•
Deploys large web-based transaction systems using
application servers.
•
Researches, tests, builds, and coordinates the integration
of new products per production and client requirements.
|
|
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